Terms of Service
Effective date: 27 March 2026 · StrataCheckAI Pty Ltd (695 730 404)
Important notice
StrataCheckAI is a document analysis tool only. It does not provide legal, financial, strata management, or investment advice. Nothing in the outputs of this service constitutes professional advice of any kind. You must always consult a qualified professional before making property decisions.
1. About these Terms
These Terms of Service ("Terms") govern your access to and use of the StrataCheckAI platform operated by StrataCheckAI Pty Ltd ABN 36 695 730 404 ("we", "us", "our") at stratacheckai.com.au and any related applications or services ("Platform"). By creating an account, making a purchase, or using the Platform in any way, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.
2. What StrataCheckAI is — and is not
StrataCheckAI uses artificial intelligence to identify, summarise, and flag information present in strata documents you upload. The Platform analyses document content and presents findings in structured form with page-level citations. The Platform expressly does not provide legal, financial, strata management, or investment advice; make recommendations about whether to purchase, sell, or proceed with any property transaction; substitute for a building inspection, strata audit, legal review, or financial valuation; or guarantee the accuracy, completeness, or currency of any analysis output. You acknowledge that AI analysis may contain errors, omissions, and misinterpretations, and that all findings must be independently verified in the source documents by a qualified professional before you act on them.
3. Eligibility and account registration
You must be at least 18 years of age to use the Platform. You must provide accurate, current, and complete information when creating your account and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at legal@stratacheckai.com.au if you suspect any unauthorised access.
4. Subscription plans, pricing, and payment
All prices are in Australian dollars (AUD) and are inclusive of GST where applicable. Individual purchases are charged at the time of purchase. Credits allocated under a subscription plan expire at the end of the billing period. We reserve the right to modify pricing at any time with at least 14 days notice for subscription changes. Payment is processed by Stripe. We do not store your payment card details.
5. Refunds and cancellations
Individual report purchases are non-refundable once an analysis has been generated. Bundle credits that have not been used may be refunded on a pro-rata basis within 30 days of purchase at our discretion. Subscription plans may be cancelled at any time. Cancellation takes effect at the end of the current billing period. No partial-period refunds are provided. Nothing in these Terms limits your rights under Australian Consumer Law.
6. Your obligations
You acknowledge that you have read and agreed to each disclaimer presented during use of the Platform. You will not rely on any output as legal, financial, strata management, or investment advice. You will verify all findings in the source documents before making any decision. You confirm you have the legal right to upload and share each document you provide to the Platform.
7. Prohibited uses
You must not present any output as legal, financial, or strata management advice to any third party; use any output as evidence in legal proceedings without independent professional verification; upload documents you do not have the legal right to share; attempt to reverse-engineer or systematically scrape data from the Platform; or misrepresent the nature or limitations of the Platform's outputs to any person.
8. Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim is limited to the amount you paid to us in the 12 months preceding the event giving rise to the claim. We are not liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, loss of data, or any decision made based on any output of the Platform. Nothing in these Terms excludes any right or remedy that cannot lawfully be excluded.
9. Data retention and deletion
Source documents you upload are automatically deleted within 48 hours of report generation. An encrypted evidence bundle — comprising document hashes, AI inputs, AI outputs, chat logs, and disclaimer acknowledgements — is retained for 7 years in tamper-evident storage. Your account information and report summaries are retained for the duration of your account and for 7 years thereafter.
10. Organisations
If you subscribe to an Organisation plan, you are the organisation administrator and are responsible for all use of the Platform by members you invite. The Organisation plan is limited to 3 users. All obligations and restrictions under these Terms apply equally to all organisation members.
11. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified by email at least 14 days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the changes.
12. Governing law and disputes
These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales. Before commencing legal proceedings, you agree to contact us at legal@stratacheckai.com.au to attempt resolution in good faith within 30 days.
13. Contact
For questions about these Terms: legal@stratacheckai.com.au